Heating System Installation

• One day installation process
• Comprehensive user friendly customer literature
• Close, informative community involvement
• Tenant liason
• Property survey
• Specially trained customer service staff for customers with special needs

Reactive Maintenance

• 8000 calls per annum
• Electronic call classification system prioritises incoming jobs
• 24 hour / 365 day a year service
• Regular reporting to the client gives frequently updated statistics
• Electronic link with parts supplier assists with spares management
• Fault analysis reporting

Planned Annual Servicing

• 6,000 properties visited annually
• Customer Care call centre
• Pre-booked servicing appointments offering flexibility to customers
• Directly employed engineers
• All staff wear logo'd uniform and carry photographic ID
• All vehicles liveried and carry extensive spare parts stock

Energy Performance Certificates

• EPC requests completed within 7 days
• In house energy advisors
• Single price survey regardless of size or location
• Guidance provided on EPC recommendations